July 02, 2019
Gamification isn’t a new term, but few truly understand how to embrace and deploy it as a strategic tool.
When I was nine-years-old my father took me to the candy store to buy a bag of marbles. Arriving home, wide-eyed with delight and anticipation, I’d empty the green, blue, gray, red and marbled (pun intended) spheres onto the living room floor. After school, my friends and I assembled at a grass-deprived lot at the end of our street and created a three-foot in diameter circle in the soil. The next order of business was setting ground rules: Were we playing for “keepies,” (players got to keep the marbles that they shot out of the circle) or just for; and who went first, second and so on.
At the end of each game we’d determine the winner based on who won the most marbles. When we excelled at shooting and winning, and marbles were easily knocked from the ring, we doubled the size of the circle, thereby increasing the level of difficulty. A simple game indeed. But one that had us convening to do the same thing for upteen hours on end. Why? In a few words: It was fun. It was highly motivating. But what was so motivating about it?
In discussing the ingredients of successful gamification (i.e. the use of game elements and game design techniques in non-game contexts) Werbach lists three things:
When playing marbles, the task of knocking opponents’ marbles out of the circle required eye-hand coordination and patience with many “misses;”
As we played we’d often talk about the Yankees or Knickerbockers or a girl in our third grade class;
When a three-foot circle became too easy, we’d enlarge it, thereby increasing the level of difficulty of the game.
But even more than the fact that marbles had what it takes to be fun, our after-school pastime had something even more important: It was “intrinsically motivating” — a term used by Werbach. That is, it provided players with: Competence — as players improved they got a bigger stash of marbles to take home; Autonomy — players could choose to play or not, and choose which marbles they elected to use; and Relatedness — players could become better friends. Or not. Some of us were sore losers.
Palmer described a customer engagement platform created to help deliver energy efficient programs. The company, O Power, had an app that allowed friends to discuss and compare their household electricity use. Users left tips, provided support, and shared successes as they challenged each other to reduce their energy usage. This resulted in hundreds of millions of kilowatt hours saved as real-world data combined with an ability to socialize and receive rewards, changed behavior.
Wroten chronicled an insurance company in Buffalo, NY, that designed a sales competition whereby employees earned points and competed to win tickets to a Buffalo Sabres game.
Werbach recounted a company that, in an effort to improve the health of its employees, broke them into teams, which competed for and received points and badges. There was a huge uptake in results.
Caveats: As put so well by Nevogt in the Huffington Post, gamification isn’t a panacea. It can’t cure an office with deeper organizational problems. The best-designed gamification — with all the player modeling, iteration and prototyping bells and whistles available — will be of limited value If the company’s CEO is collecting kickbacks from the mob. Also, games must be designed so that people are motivated to improve their job performance as opposed to winning money or awards. Finally, as in the game of marbles, the game design has to leave us wide-eyed with delight and anticipation.